Take over the account when someone leaves

Remove the leaver

1. On Team, find the leaver under Account.
2. Click the red bin on their row, check the email in the confirmation, then click Remove.

They lose access to this organisation straight away.

Nobody has access any more

Everyone with access has left?

Email support at agent@stampede.ai with:

• Your organisation name and venue address.
• Your own work email and your role at the business.
• The name of the person who left.

We verify who you are before changing anything, so expect a check like the one in verify your identity.

Move what pointed at the leaver

1. Marketing emails sent from their address? Add a new sender address and make it the default.
2. For the billing contact, email support with the new details.

Check it worked

The new person signs in with their own email, and the leaver no longer shows on Team.

Good to know

• Never share one login between people. Each person gets their own, and shared devices use PINs.
• Only Admin can invite or remove team members, and the account owner cannot be removed.
• The default sender address and the billing contact do not change automatically when someone leaves.