Cancel or change your subscription

Change rather than cancel

Dropping one venue or an add-on, or moving plan, goes through the same team.

Email support at agent@stampede.ai with:

• Your organisation name.
• The venues or add-ons to change.

Before the account closes

1. Export your guest data: it is yours.
2. Download any campaign reports you want to keep (each report has Download CSV under its three dots).
3. Plan the guest Wi-Fi: the login page stops working when the account closes, so line up your IT provider.

Check it worked

Support replies confirming your notice period and end date.

Good to know

• Notice periods are set by your agreement, and support confirms yours when you send the request.
• No Request cancellation button? Billing is handled by our team accounts email agent@stampede.ai instead, and venues billed through a parent company contact them.
• Access stops when the account closes, so export before the end date.
• Only Admin and the organisation owner see Billing.