Check your plan, download invoices and pay a failed invoice
See your plan on the Billing page, and use Manage account to download invoices and receipts or pay one that failed.
2 min read · Updated
In short: go to Account › Billing and click Manage account to download invoices and receipts, or to pay an outstanding invoice.
Check your plan
- Go to Account › Billing. Account is the cog in the left menu.
- Under Plan, check your Status (Active, In trial, Past due or Inactive), Billing frequency and Add-ons. Contacts shows how much of your allowance is used.
Download invoices and receipts
- On Billing, click Manage account at the top. Your billing account opens in a new tab.
- Open the invoice history.
- Download the invoice or receipt you need.
The invoice history shows what is paid and what is outstanding, so it also works as a statement.
A payment failed
- Click Manage account on Billing.
- Update your card.
- Pay each invoice that shows as unpaid.
If Stampede is locked, see subscription required or suspended: Billing stays open while the rest is locked.
A charge looks wrong
First check Add-ons on Billing: each add-on is its own line on the invoice. Then check the invoice itself in Manage account.
If it still looks wrong, or you paid the same invoice twice, our team checks it and arranges a refund or credit where one is due.
Email support at agent@stampede.ai with:
- Your organisation name.
- The invoice number, or the date and amount of the charge.
- What you expected to pay.
Add contacts
- Click Upgrade contact limit.
- Choose Additional contacts to add, then click Preview.
- Check the charges under New recurring subscription and Immediate charge (prorated).
- Click Confirm.
Prices are subject to VAT, and extra contacts are charged pro rata for the rest of your billing period. To assign an add-on to venues, click Manage on it, then Assign or remove venues.
No Manage account button?
- Billing is handled by our team: we send your invoices and change your plan. Email support for copies.
- Billing is managed by another company: your venues sit under a parent account, so ask them for invoices.
- To pay by direct debit or bank transfer instead of card, or to change your plan, email support.
Check it worked
The invoice opens or downloads from your invoice history, and a paid invoice no longer shows as outstanding.
Good to know
- Only Admin and the organisation owner see Billing.
- To change the billing email or address on your invoices, email support.
- Our team never asks for card details by email or phone. Card changes happen in your billing account.
- Deposits and gift card sales are paid into your venue's own payment account, so they are not on your Stampede invoice. See deposits and charges.
- To cancel or drop a venue, see cancel or change your subscription.
Related articles
A team member is locked out or cannot see a venue
Fix "No venue access", a missing menu section or a pending invite by checking the person's venue access and role on the Team page.Sign in with a code or reset your password
Forgotten your password? Get a sign-in code by email, then set a new password from your Profile.Cancel or change your subscription
Request a cancellation from Billing, drop one venue or product instead, and what to switch off and export before a venue or account closes.Take over the account when someone leaves
Give the new person access, remove the leaver, move senders and billing over, and what to send us when a venue changes owner.