Check your plan, and get invoices or plan changes

In short: check your plan on Account › Billing. For invoices, receipts, payments or plan changes, email support.

Check your plan

1. Go to Account › Billing.
2. Under Plan, check your Status (Active, In trial, Past due or Inactive), Billing frequency and Add-ons. Contacts shows your allowance used.
3. If you see Manage account, click it to open your billing account.

Add contacts

1. Click Upgrade contact limit.
2. Choose Additional contacts to add, then click Preview.
3. Check the charges under New recurring subscription and Immediate charge (prorated).
4. Click Confirm.

Prices are subject to VAT, and extra contacts are charged pro rata for the rest of your billing period.

Assign add-ons

Click Manage on the add-on, then assign or remove venues.

Invoices, payments and plan changes

Our team handles invoice copies, VAT receipts, billing address changes, failed or Past due payments, and plan upgrades or downgrades.

Email support at agent@stampede.ai with:

• Your organisation name.
• What you need.

Good to know

• Only Admin and the organisation owner see Billing.
• To cancel, click Request cancellation. It opens a request with support.
• Billing is handled by our team: email support for any change.
• Billing is managed by another company: your venues sit under a parent account. Contact them.
• Subscription required: you have no active subscription. Click Contact support.