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Account and billing

Verify your identity for support

Generate a short-lived code to read out to Stampede support, so they know a request really comes from you.

1 min read

In short: support may ask for a code before changing your account by phone. Make one under Account options › Verify my identity.

Generate a code

  1. Click Account options (three dots) beside your name, at the bottom of the left menu.
  2. Click Verify my identity.
  3. Click Generate code.
  4. Read the code out, or click Copy. Give it to support before the expiry time shown.

If it does not work

  • Expired? Click Generate new code.
  • Too many requests, please try again later? Wait a few minutes.

Email support at agent@stampede.ai with:

  • Your sign-in email.
  • What you see when you click Generate code.

Good to know

  • Only share the code with Stampede support, and only when you contacted them.
  • Every team member can make their own code, whatever their role.

Still stuck, or have account-specific questions?

  1. Log in to stampede.ai
  2. Press Command + /On Windows, press Ctrl + /.
  3. Ask the agentIt answers about your own venues and account.
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