Update your profile and notifications

Update your details

1. Go to Account › Profile.
2. Change your First name, Last name or Company, then click Save.

Report emails reach the wrong people

• Someone is missing a report email: they need their own login. Invite them to the team, then they switch it on under their own Notifications. See add a team member.
• Someone gets emails they do not need: they switch them off under their own Notifications.
• A venue has closed but its emails still arrive: email support.

Booking emails go to junk

Check the junk or spam folder, then add the sender to your safe senders list. To check whether an email was sent to an address at all, use the email audit.

Change the email you sign in with

The Email field is greyed out because it is the address you sign in with. To move to a new address, ask support, or have an Admin invite the new address and then remove the old login.

Check it worked

Click Email test or Push test. The test should arrive.

If it does not work

• No email? Check spam. No push? Allow Stampede notifications on your device.

Email support at agent@stampede.ai with:

• Your sign-in email.
• Which notification is missing, email or push.

Good to know

• Every team member can change their own, whatever their role.
• Password, two-factor and PIN are on your Profile under Security.
• The address guests see booking emails come from is Send from email, set per venue in the booking Communications settings. See confirmation and reminder emails.