Set up confirmation and reminder emails

Add your own message

1. Go to Bookings › Email Templates, then choose your venue.
2. Choose Same for all, or Per email and pick the Email template.
3. Write A note from us, plus a Button label and Button URL if you want a button.
4. With Per email, click Save.
5. With Same for all, click Apply to all 22 emails.
6. Click Apply to all to confirm. This overwrites any per-email notes.

What the emails include

• Booking confirmations and reminders go by email. There is no setting to send them as a text.
• Each venue chooses its own Send from email in Communications, so each venue's emails come from its own address.
• The wording of each email is set for you. Your part is A note from us and one button, so put your time limit, late arrival policy or payment terms in the note.
• Email Templates shows a preview of the email you pick, and it updates as you type.

Resend a confirmation

1. Open the booking on Bookings › Day Planner.
2. Click Emails.
3. Click Resend confirmation. View all emails shows what was sent and whether it landed.

A guest who cancelled still gets reminders

If a guest cancels by phone, by email or through another system, the booking stays live in Stampede until you cancel it here, so its reminders keep going.

1. Open the booking on the Day Planner and click Cancel.
2. Tick or untick Send cancellation notification.
3. Click Cancel booking.

Still getting them? Check the guest has no second booking on the same date.

Good to know

• Until Send from email is verified (Marketing › Domains), emails go from a default Stampede address.
• Send booking confirmation email decides whether a booking you create by hand gets one.
• Emails is greyed out when the booking has no email address.
• FOH, Bookings Manager, Marketing and IT cannot see Main Settings.