Set up confirmation and reminder emails

In short: set the sender and reminders in Communications, add a note in Email Templates, and resend from the booking's Emails.

Set the sender and reminders

1. Go to Bookings › Main Settings › Communications, then choose your venue.
2. Choose Send from email, the address guests see.
3. Switch on Send reminder emails and pick Reminder timing (24, 48 or 72 hours before).
4. Turn on Show end times in emails to add end times.
5. Click Save changes.

Add your own message

1. Go to Bookings › Email Templates, then choose your venue.
2. Choose Same for all, or Per email and pick the Email template.
3. Write A note from us, plus a Button label and Button URL if you want a button.
4. With Per email, click Save.
5. With Same for all, click Apply to all 22 emails.
6. Click Apply to all to confirm. This overwrites any per-email notes.

Resend a confirmation

1. Open the booking on Bookings › Day Planner.
2. Click Emails.
3. Click Resend confirmation. View all emails shows what was sent and whether it landed.

Good to know

• Until Send from email is verified (Marketing › Domains), emails go from a default Stampede address.
• Send booking confirmation email decides whether a booking you create by hand gets one.
• Emails is greyed out when the booking has no email address.
• FOH, Bookings Manager, Marketing and IT cannot see Main Settings.