Getting started
The first things to set up, and where everything lives.
Fix a problem
Where did reviews, covers and vouchers go?
Most features moved rather than going. Where to find reviews, cover counts and voucher redemption now.I cannot find a guest in Customers
Search by full email or phone, clear any venue or tag filter, and check the guest has shared their details with you.A report is empty or will not load
Check your dates, venues and Square connection, then try a shorter date range or fewer venues.
How to
Getting started: your first things to set up
A checklist for a new Stampede account: secure your login, invite your team, connect tills and payments, and set up bookings.Your first week with Bookings
An ordered checklist for going live with Bookings: payments, tables, settings, emails, your booking page, then service.Your first week with Guest Wi-Fi
An ordered checklist for guest Wi-Fi: get your box online, set up and brand the login page, test it, then read who connected.Your first week with Loyalty
An ordered checklist for launching a loyalty scheme: connect Square, create the scheme, points and rewards, share it, then scan.Glossary: the words Stampede uses
Plain meanings for the words you meet in Stampede, such as cover, Seated, booking type, special date, audience and SnapGuard box.Add a team member and choose which venues they see
Invite a team member with their own login, set their role and venues, and track the invite.Move between your venues and organisations
Switch between venues or see all of them at once, and move between organisations if you belong to more than one.See what's new in Stampede
See the latest features in one place: this week's, what came before, and the full release log.Find a guest in Customers
Search every guest in your organisation by email or phone, filter by venue or tag, and open their profile.Get help from Support
Start a support conversation, pick it up later under Conversations, and watch short how-to films on the Support page.Ask the support agent out loud
Press a shortcut on a computer, or hold the Menu pill on a phone, to ask the support agent by voice from any page.Read a guest's profile
See a guest's visits, spend, recent orders, tags, marketing, latest review and Wi-Fi data in one profile.Tag a guest and mark them as VIP
Add or remove tags on a guest profile, mark VIPs with a VIP tag, and manage your tag list under Account.Use the Reports area
See every service in one report, pick dates and venues, group by day, week or month, and compare periods.See your Square revenue across venues
See net revenue, orders, average order and open tabs from Square, by channel and venue against venue.
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.