Move between your venues and organisations

Switch venue

1. Click the venue picker at the top (in the menu on a phone).
2. Type in Find venue... and pick a venue, or choose All venues.

Some pages, such as booking settings, need one venue, so you are asked to pick one. To browse venues with their addresses, go to Venues.

You see Start your free trial

The email you signed in with does not belong to any organisation yet. Often the invite went to a different address.

1. Do not click Start free trial. It creates a new, empty organisation.
2. Click Use a different account and sign in with the address you were invited on.
3. Or ask an Admin to invite this address, then click Check again and Accept the invite.

Your venues are missing

You are probably signed into a duplicate organisation, such as one made with Start free trial, not your real one.

1. Check the organisation code straight after product.stampede.ai/ in the web address. That is the organisation you are in.
2. Click your organisation's name at the top of the left menu, or Switch organisation, and pick your real one.
3. Only one organisation listed? Email us below so we can remove the duplicate, then sign in again.

Check it worked

The venue picker lists your venues.

Need help?

Email support at agent@stampede.ai with:

• Your organisation name and the email you sign in with.
• The venue you expected, or want to add.
• Any duplicate organisation you want removed.

Good to know

• Your account is an organisation. Venues sit inside it and your team belongs to it.
• Team members only see venues they are given: see a team member cannot see a venue. FOH, Reports and IT cannot see Venues.
• In more than one organisation? Click your organisation's name at the top of the left menu. Admins and the owner also have Switch organisation in Account options.
• Admins of groups with sub-organisations see them under Account › Venues (Venue hierarchy). Main-organisation members keep access to every one beneath it.
• Moving a venue there takes its billing and guest data with it and cannot be undone from that screen. See organisation groups.