How can we help?
42 articles
- Move between your venues and organisationsSwitch between venues or see all of them at once, and move between organisations if you belong to more than one.
- Change your organisation's company settingsSet your organisation's name, website and timezone, and the switches for emails, reviews, campaigns and inbox.
- Set up organisation groups for multi-site businessesCreate sub-organisations under your main organisation, each with its own owner, and rename them later.
- Accept an invitation to join an organisationAccept or decline an invitation to join another organisation in Stampede, and find it in your list afterwards.
- Glossary: the words Stampede usesPlain meanings for the words you meet in Stampede, such as cover, Seated, booking type, special date, audience and SnapGuard box.
- Refer another venue with a referral codeGenerate a referral code, share it with another hospitality business and see who has signed up with it.
- Find a guest in CustomersSearch every guest in your organisation by email or phone, filter by venue or tag, and open their profile.
- See who changed what in the event logThe event log shows changes made across your organisation, who made each one and when. Filter it to one record.
- Check your boxes on the Hardware pageSee every SnapGuard box in your organisation, which venue it serves, whether it is online and which need attention.
- Getting started: your first things to set upA checklist for a new Stampede account: secure your login, invite your team, connect tills and payments, and set up bookings.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.