Glossary: the words Stampede uses

In short: each word below has a one-line meaning and a link to the article that shows you how to use it.

Your account

• Organisation: your Stampede account, which holds your venues and your team. See move between venues and organisations.
• Venue: one site in your organisation, and most settings are set per venue. See add a new venue.
• All venues: the venue picker choice that shows every venue at once.
• Group: a sub-organisation with its own owner, for multi-site businesses. See organisation groups.
• Role: decides which sections a team member sees in the left menu. See team roles.
• Brand kit: your colours, logo and fonts, used on your booking page, Wi-Fi login page and wallet cards. See set up a brand kit.

Bookings

• Cover: one guest, so a booking for four is four covers. See cover counts look wrong.
• Booking type: a service guests can book, such as Sunday lunch, with its own times, party sizes and charges. See booking types.
• Base configuration: the settings for bookings with no booking type. See bookable times.
• Bookable times: the times a booking can start, which are not the same as your opening hours. See bookable times.
• Special date: a one-off change for a date, such as closing for Christmas. See special dates.
• Area: a group of tables, such as Bar or Garden. See areas.
• Combination: two or more tables joined to seat a bigger party as one booking. See table combinations.
• Table buffer: time held after each booking before the table can be booked again. See cover limits and buffers.
• Day Planner: the day's bookings by table and time, where you run service. See the Day Planner.
• Walk-in: a guest without a booking, added for today only. See add a walk-in.
• Seated: the status for guests at their table, which with Square takes the deposit off the bill. See booking statuses.
• No show: the status for a guest who did not turn up, which does not charge them. See mark a no-show.
• Deposit: money a guest pays when they book. See deposits.
• Cancellation charge: an amount guests agree to when they book, with their card saved, charged only if your team applies it. See cancellation charges.
• Pre-order: a guest's food choices made before their booking, from a menu with Pre-ordering on in Ordering. See set up pre-orders.
• Enquiry: a request for a large party or private hire that you reply to and turn into a booking. See enquiries.

Marketing

• Audience: the group of guests a campaign goes to, who must match every condition you set. See build an audience.
• Workflow: an automation that runs by itself when its trigger happens. See set up a workflow.
• Sender address: the email address your campaigns come from, once verified. See add a sender address.
• UTM: tags on a link that show where a booking came from. See Link Builder.

Wi-Fi

• SnapGuard box: the Wi-Fi box that plugs into your provider's internet box and runs your guest Wi-Fi. See set up a new SnapGuard box.
• Captive portal: the Wi-Fi login page guests see before they get online. See set up your Wi-Fi login page.

Loyalty

• Scheme: your loyalty programme, where guests earn points. See set up a loyalty scheme.
• Reward: what members spend their points on. See loyalty rewards.

A word is missing

Email support at agent@stampede.ai with:

• The word.
• Where you saw it.

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