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Add a walk-in

Seat guests who arrive without a booking in a few taps, with or without their details, from the Day Planner or the Square till.

1 min read

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In short: on today's Day Planner, click the walk-in icon, pick the party size, then click Create walk-in.

where to find it

Steps

  1. Go to Bookings › Day Planner, then choose your venue.
  2. Click the walk-in icon (the walking person beside Create).
  3. Choose the Party size. Change Booking type, Duration or Tables if you need to.
  4. Optional: add their details under Guest details (optional).
  5. Click Create walk-in.
  6. If your venue does not seat walk-ins automatically, click Seat guest.
a walk-in in four clicks

From the Square till

If your venue uses Square, orders at the till on a table with no booking can create walk-ins for you. This is switched off when Quick service mode (Square) is on, under Bookings › Main Settings › Day Planner.

Check it worked

The walk-in shows on its table, as Walk-in if it has no name.

Good to know

  • The walk-in icon only shows when you are looking at today.
  • On the Floorplan, click a free table, then a party size under Quick Walk-in.
  • The walk-in form has no notes field. For a note such as a room number, use Create instead and fill in Internal Note.
  • A walk-in lasts the Duration you pick. It does not shorten itself to fit before the table's next booking, so pick a shorter time if you need to.
  • Walk-ins show in Reporting under Walk-ins.
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