Cover counts on the Day Planner look wrong

In short: usually it is how covers are counted, or a no-show not yet marked No show. Otherwise, see the causes below.

How covers are counted

Go to Bookings › Day Planner and choose your venue:

• The top of the tables column shows the day's total bookings and covers.
• Each time along the top shows covers for bookings that start then. A booking counts once, not in every slot it runs through.
• Stats splits the day by start time.
• Cancelled and No show bookings never count, even with Show Cancelled on.

Find the cause

A no-show still counts

Mark it No show. See mark a no-show.

The party size changed

Open the booking and change Party Size.

The same party is booked twice

Search the guest's name, then cancel one with Send cancellation notification unticked.

A booking is not on the grid

It may be on a table in a hidden area. See booking missing from the Day Planner.

It does not match the report

In Reporting, set View by to Booking date, not Created date.

Check it worked

The day's total matches the bookings you expect.

If that does not fix it

Email support at agent@stampede.ai with:

• The date.
• The cover count you expected and the one you see.
• A screenshot of the Day Planner.

Good to know

• A booking type with Affects daily covers off does not count towards daily cover limits.
• FOH cannot see Reporting.