Take enquiries for large parties and private hire

In short: switch on Enable enquiries under Enquiries › Settings, then reply and take deposits from the Inbox.

Turn on the form

1. Go to Bookings › Enquiries › Settings, then choose your venue.
2. Switch on Enable enquiries. Turn on Ask for budget and Flexible dates if you want them.
3. Under Enquiry form, set the Party size Minimum and Maximum (blank for no limit), and how many months ahead guests can enquire.
4. Fill in About enquiries, Guest preferences and Gallery images.
5. Under Availability, switch on the days you take enquiries and set their times.
6. Click Save changes.

Reply

1. Go to Bookings › Enquiries › Inbox. New enquiry logs a phone request.
2. Open an enquiry.
3. Click Assign and set an Owner, so it is not missed.
4. Type your reply and click Send. With Email selected, the guest gets it by email.
5. For a team-only message, click Note, then Add note.

Book it

1. In the enquiry, open Booking and click Create.
2. Check the pre-filled details and assign tables.
3. Click Create booking.

Take a deposit

1. Open Payments and click Request payment.
2. Pick Deposit or Card details request, then enter the amount and a message.
3. Optional: turn on Set a payment deadline, pick a Pay by date and choose whether to auto-cancel if unpaid.
4. Click Create request. It shows as Pending.

Check it worked

Your booking page now offers an enquiry option.

Good to know

• Only Admin, Moderator, General Manager and Reports can change enquiry Settings. FOH and Bookings Manager can use the Inbox only. Marketing and IT cannot see Enquiries.
• Change an enquiry's status (Pending, In progress, Tentative, Completed or Cancelled) from the top of it.
• Activity shows who viewed an enquiry and when replies were sent.