Take enquiries for large parties and private hire

Turn on the form

1. Go to Bookings › Enquiries › Settings, then choose your venue.
2. Switch on Enable enquiries. Turn on Ask for budget and Flexible dates if you want them.
3. Under Enquiry form, set the Party size Minimum and Maximum (blank for no limit), and how many months ahead guests can enquire.
4. Fill in About enquiries, Guest preferences and Gallery images.
5. Under Availability, switch on the days you take enquiries and set their times.
6. Click Save changes.

Add your own questions

Under Questions in enquiry Settings, add questions of your own: Short text, Long text, Yes/No, Dropdown or Multi-select. Turn on Required to make one compulsory. Changes save as you make them.

Guests always give their name, email address and a phone number.

When guests are offered an enquiry

With enquiries on, your booking page offers an enquiry when a party is bigger than your maximum (such as 9+ guests: send an enquiry), or when a date has no times (Send an enquiry). Link guests to it from your website too.

Reply

1. Go to Bookings › Enquiries › Inbox. New enquiry logs a phone request.
2. Open an enquiry.
3. Click Assign and set an Owner, so it is not missed.
4. Type your reply and click Send. With Email selected, the guest gets it by email.
5. For a team-only message, click Note, then Add note.

To work by the date guests asked for, switch the date filter from Created to Requested and pick the dates. Needs a reply shows only the enquiries waiting on you.

Book it

1. In the enquiry, open Booking and click Create.
2. Check the pre-filled details and assign tables.
3. Click Create booking.

Check it worked

Your booking page now offers an enquiry option.

Good to know

• Only Admin, Moderator, General Manager and Reports can change enquiry Settings. FOH and Bookings Manager can use the Inbox only. Marketing and IT cannot see Enquiries.
• Enquiry Availability days are separate from your bookable times: a day closed for bookings still takes enquiries until you switch that day off here.
• A count beside Enquiries in the menu shows enquiries waiting. Everyone who can open the Inbox sees them all (the list hides Completed and Cancelled by default), so use Assign to make one person the Owner.
• Change an enquiry's status (Pending, In progress, Tentative, Completed or Cancelled) from the top of it. Activity shows who viewed it and when replies were sent.
• Replies are text only, so you cannot attach a file. Link to your menu or prices instead.