A pre-order failed to create or will not attach to a booking

In short: check the menu has Pre-ordering on in Ordering › Menus, it is attached to your venue, and the booking has a guest email address.

Find your case

Guests are not offered the menu

1. Go to Ordering › Menus.
2. Check the menu's Active and Pre-ordering switches are both on.
3. Check Live at includes your venue.

No menus are attached

1. Go to Bookings › Main Settings › Attach menus, then choose your venue.
2. Select your pre-order menus, then click Save changes.

Attach menus only shows for venues linked to Square. No menus found in your Square catalogue yet. means the venue has no menu to choose yet. Build one in Ordering › Menus.

There is no Add button

1. Go to Bookings › Day Planner, then choose your venue.
2. Open the booking.
3. If it has no email address, click Edit.
4. Add the email address, then click Update booking.
5. Click Add next to Pre-orders and choose a menu.

Pre-orders only shows when the venue has a menu and the booking has a guest email address.

Square is not connected

Check your Square account is connected and mapped to this venue. See connect your Square account.

Check it worked

The pre-order shows on the booking and on Bookings › Pre-orders.

If that does not fix it

Still seeing Failed to create pre-order, or no pre-order on the booking?

Email support at agent@stampede.ai with:

• The booking reference, venue and menu name.
• The exact message and a screenshot.
• Roughly when you tried.

Good to know

• Pre-orders need Ordering and a venue linked to Square.
• If the menu picker says no pre-order menus are available, the venue has no menu it can offer for that booking yet.
• FOH and IT cannot see Ordering. FOH, Bookings Manager, Marketing and IT cannot see the Pre-orders page or Attach menus.