Getting started
Get help from Support
Start a support conversation, pick it up later under Conversations, and watch short how-to films on the Support page.
1 min read · Updated
In short: go to Support › Overview, click New conversation, then describe your problem to the Stampede Assistant.
Start a conversation
- Go to Support › Overview.
- Click New conversation.
- Describe the problem in Message the Stampede Assistant, or pick a suggested question.
A member of the Stampede team can step in at any time. You then see A teammate is helping you.
Find past conversations under Support › Conversations, and how-to films under Support › Videos. On Overview, they are Your conversations and How-to films.
Check it worked
Your conversation shows on Overview under Open conversations.
Good to know
- Awaiting your reply means support is waiting on you.
- A Resolved conversation leaves Overview but stays under Conversations.
- To ask out loud from any page, see ask the support agent.
- If support asks you to prove who you are, see verify your identity for support.
- Every role can see Support.
Related searches
Related articles
Getting started: your first things to set up
A checklist for a new Stampede account: secure your login, invite your team, connect tills and payments, and set up bookings.Your first week with Bookings
An ordered checklist for going live with Bookings: payments, tables, settings, emails, your booking page, then service.Your first week with Guest Wi-Fi
An ordered checklist for guest Wi-Fi: get your box online, set up and brand the login page, test it, then read who connected.Your first week with Loyalty
An ordered checklist for launching a loyalty scheme: connect Square, create the scheme, points and rewards, share it, then scan.