Get help from Support
Start a support conversation, pick it up later under Conversations, and who to contact now there are no named account managers.
1 min read · Updated
In short: go to Support › Overview, click New conversation, then describe your problem to the Stampede Assistant.
Start a conversation
- Go to Support › Overview.
- Click New conversation.
- Describe the problem in Message the Stampede Assistant, or pick a suggested question.
A member of the Stampede team can step in at any time. You then see A teammate is helping you.
Find past conversations under Support › Conversations, and how-to films under Support › Videos. On Overview, they are Your conversations and How-to films.
- 01New conversation
- 02Message the Stampede Assistant
- 03A teammate is helping you
Who to contact now
There are no named account managers. Our support team handles everything: account and set-up questions, problems, and billing, which they pass to the right person for you. If your account manager has left, you do not need a new contact: use Support or email us.
The quickest way to get a fix is in writing, with the detail we need, so we do not have to come back to you.
Email support at agent@stampede.ai with:
- Your organisation and venue name.
- What you were doing, and what happened.
- A screenshot of what you see.
Check it worked
Your conversation shows on Overview under Open conversations.
Good to know
- Awaiting your reply means support is waiting on you.
- A Resolved conversation leaves Overview but stays under Conversations.
- To ask out loud from any page, see ask the support agent.
- If support asks you to prove who you are, see verify your identity for support.
- Every role can see Support.
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