I cannot find a guest in Customers

In short: usually a typo or a filter. Search the exact email or phone, then click Filters and Reset. Otherwise see below.

Go to Customers › Search. It covers your whole organisation, so you do not need to pick a venue first.

You see No guests match

Check the spelling. Try the phone number instead of the email, or the other way round.

The list is short, or shows No guests

Click Filters. If a Venue or Tag is set, click Reset.

The guest is still not there

Search with the exact email or phone they used to share their details, such as for a booking, a Wi-Fi login, an order or a loyalty sign-up.

Check it worked

The guest's row appears. Click it to open their Customer profile.

Still stuck

Email support at agent@stampede.ai with:

• The guest's email address or phone number.
• The venue they visited, roughly when, and how they shared their details.
• A screenshot of your search.