Getting started
Tag a guest and mark them as VIP
Add or remove tags on a guest profile, mark VIPs from their profile or a booking, and manage your tag list under Account.
1 min read · Updated
In short: open the guest and click Add tag under Tags. Add a tag called VIP, or turn on VIP guest on one of their bookings.
CustomersSearch
Gifting
Customers
Search
Know your customer
Marketing
Search
Menu
Gifting
Customers
Search
Know your customer
Marketing
Tag a guest
- Go to Customers › Search.
- Search for the guest and open their profile.
- Under Tags, click Add tag (or the count, such as +2 more).
- Type in Search or add a tag.
- Click an existing tag, or click Add to create one.
To remove a tag, click the small x on it in the same window. A tag called VIP adds a VIP badge to the profile.
Tags, with Search or add a tag highlightedThe Tags panel: Search or add a tag set to VIP and the Add button. Search or add a tag is highlighted.
Tags
Search or add a tagVIP
Add
Mark a VIP from a booking
- Go to Bookings › Day Planner, then choose your venue.
- Click the guest's booking.
- Turn on VIP guest. You see Marked as VIP.
This is saved on the guest's profile, not on the one booking. VIP guests' bookings show a purple V badge on the Day Planner.
Rename or delete a tag for everyone
- Go to Account › Tags.
- To rename, click Edit, change the Tag name, then Save tag.
- To delete, click the bin on its row, then Delete tag.
Check it worked
The tag shows under Tags on the profile.
Good to know
- Tags are shared across your organisation, so a tag added at one venue shows everywhere.
- Deleting a tag removes it from every guest, and cannot be undone.
- VIP guest only shows on a booking that is linked to a guest profile.
- Tags help you build an audience.
- Only Admin and the organisation owner can see Account › Tags.
Related searches
Related articles
Getting started: your first things to set up
A checklist for a new Stampede account: secure your login, invite your team, connect tills and payments, and set up bookings.Your first week with Bookings
An ordered checklist for going live with Bookings: payments, tables, settings, emails, your booking page, then service.Your first week with Guest Wi-Fi
An ordered checklist for guest Wi-Fi: get your box online, set up and brand the login page, test it, then read who connected.Your first week with Loyalty
An ordered checklist for launching a loyalty scheme: connect Square, create the scheme, points and rewards, share it, then scan.