How can we help?
162 articles
- Add one guest by hand, or change a guest's email addressThere is no button to add or edit a guest. Add new guests with a form or a CSV, change booking details on the booking, and ask support for anything else.
- For guests: change or cancel your own bookingFor guests: change the date, time or party size of your booking, or cancel it, from the link in your confirmation email.
- Add or correct a guest's pointsCheck the guest's points history against what their spend should earn, then add the missing points from their profile. Covers guests who are not members yet.
- See IP addresses and guest connections on your own Wi-Fi kitFind the IP address each device has on your own router, and see guest connections when your kit only reports logins.
- A guest has unsubscribed or opted outOpt a guest out of email or SMS yourself, check their consent, opt out a list through support, and why only the guest can opt back in.
- A guest cannot find their loyalty cardServe the guest from their profile now, then send them the rewards link so they can sign in and save their card again. Covers sign-in emails that never arrive.
- For guests: you cannot get on a venue's Wi-FiVisiting a venue and stuck on its Wi-Fi login page? What each message means, what to try, and why the venue team is the one to ask.
- Let guests save their loyalty card to Apple or Google WalletGuests save their loyalty card to Apple Wallet or Google Wallet. Preview how it looks, see how many guests use it, and fix a wallet link that will not open.
- Check and manage guest Wi-Fi paymentsSee who has paid for Wi-Fi, give a guest access by hand, extend their time or free up a device slot.
- How the guest pre-order link worksHow a lead booker builds a group pre-order from their booking, why guests get locked out, and how to finish it for them.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.