How the guest pre-order link works

How it works for guests

1. The lead booker opens their booking from the confirmation email and, under Pre-order ahead, clicks Choose a menu.
2. They add each guest by name, or click Share invites to send each guest an invite or share a join link.
3. Guests open their link, fill in their details, click Join the order and add their picks.
4. The lead booker clicks Confirm order (or Confirm & pay on a menu paid in advance).

Confirming closes the pre-order for everyone and sends it to the venue. It cannot be changed or reopened by the guests afterwards.

A guest cannot be added

The pre-order has one place for each person in the party. When every place is taken, the lead booker sees Every seat on this booking is taken. Change the party size on the booking, then ask them to add the guest again.

Guests cannot change their picks

Once the lead booker confirms, or your cut-off passes, the pre-order is locked and guests see Pre-order locked. Any further changes need to go via the venue. Make the change for them, below.

A guest keeps getting an error

Add their picks for them, below. You can correct names afterwards.

Make changes for a guest

1. Go to Bookings › Day Planner, then choose your venue.
2. Click the booking, then click its pre-order.
3. Click Add guest to add someone, or pick who you are ordering for under Order for.
4. Add their items.
5. Click Mark Complete when the order is done.
6. Already confirmed? Click Reopen Pre-Order so guests can add items again. A paid pre-order cannot be reopened.

Email sends guests their pre-order link again.

Check it worked

The pre-order shows every guest's picks, and once confirmed it opens as View Pre-Order.

If that does not fix it

If a guest sees a screen you do not expect:

Email support at agent@stampede.ai with:

• The booking reference.
• The guest's email address.
• A screenshot of what they see.

Good to know

• The lead booker runs the order from their own booking link. The join link is for guests: anyone with it can fill in their email and join.
• Before the cut-off, guests see Locks at with the time. After it nobody can add, change or remove anything, and the table booking itself is not affected.
• A pre-order needs a menu with pre-ordering on. See set up pre-orders.
• To print who ordered what, see print pre-orders for the kitchen.