For guests: change or cancel your own booking
For guests: change the date, time or party size of your booking, or cancel it, from the link in your confirmation email.
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In short: open the link in your confirmation email, then click Amend to change your booking or Cancel to cancel it.
Change your booking
- 01Open the link in your email
- 02Amend
- 03Change date, time or party size
- 04Pick a new time and confirm
- Open the link in your booking confirmation email.
- Click Amend.
- Click Change date, time or party size.
- Pick a new time and confirm.
To update your name, email or phone, click Change your details instead.
Change only the number of guests
There is no separate option for the number of guests. It changes together with the date and time:
- Click Amend, then Change date, time or party size.
- Change the party size and keep the same date.
- Pick your time again, if it still shows, and confirm.
While you do this, a banner at the top shows your booking as it was. Click Discard changes to leave it as it is. If your time does not show for the new number, it has no space, so contact the venue.
Cancel your booking
- 01Open the link in your email
- 02Cancel
- 03Read the note
- 04Yes, cancel
- Open the link in your booking confirmation email.
- Click Cancel.
- Read the note. The venue's cancellation policy may apply.
- Click Yes, cancel.
If you cannot see Amend
The venue may not allow online changes, or your booking may be too soon. Event bookings cannot be changed online. If you see Change details, you can update your details, but contact the venue to change the time or party size.
Good to know
- If you paid a deposit or gave card details, the venue's terms decide whether you get money back or are charged.
- You cannot undo a cancellation. To go again, make a new booking.
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