A guest cannot find their loyalty card

In short: serve them from their profile in Enrolled Guests, then send them your Rewards link to sign in and save the card again.

Serve them now

1. Go to Loyalty › Enrolled Guests, then choose your scheme.
2. Search by name or email, then click their name.
3. Click the rewards they want, then click Redeem for. Or click Add points for today's visit.

Help them get the card back

1. Go to Loyalty › Link Builder, then choose your scheme.
2. Under Destination, pick Rewards.
3. Copy the Full link and send it to the guest.

Then the guest:

1. Taps Sign in, enters their Email and taps Sign In.
2. Opens the email we send. If it is not there, they check their spam folder.
3. On the rewards page, taps the QR code next to Points available.
4. Taps Apple Pass or Google Pass to save it to their phone.

Check it worked

The guest's QR code opens their profile when you click Scan in Loyalty.

If that does not fix it

Guest not in Enrolled Guests? They are not a member yet, so send them the Enrolment link instead.

Email support at agent@stampede.ai with:

• The scheme name, and the guest's name and email.
• Whether they use Apple Wallet or Google Wallet.

Good to know

• The guest must sign in with the email they joined with.
• The Wallet column in Enrolled Guests shows None if they never saved the card. It is hidden on a narrow screen.
• See digital wallet loyalty cards.
• Only Admin, Moderator, General Manager, Bookings Manager and Marketing can see Loyalty.