A guest cannot find their loyalty card
Serve the guest from their profile now, then send them the rewards link so they can sign in and save their card again. Covers sign-in emails that never arrive.
2 min read · Updated
In short: serve them from their profile in Enrolled Guests, then send them your Rewards link to sign in and save the card again.
Serve them now
- Go to Loyalty › Enrolled Guests, then choose your scheme.
- Search by name or email, then click their name.
- Click the rewards they want, then click Redeem for. Or click Add points for today's visit.
Help them get the card back
- Go to Loyalty › Link Builder, then choose your scheme.
- Under Destination, pick Rewards.
- Copy the Full link and send it to the guest.
Then the guest:
- Taps Sign in, enters their Email and taps Sign In.
- Opens the email we send and taps the link in it. If it is not there, they check their spam folder.
- On the rewards page, taps the QR code next to Points available.
- Taps Apple Pass or Google Pass to save it to their phone.
Check it worked
The guest's QR code opens their profile when you click Scan in Loyalty.
If they cannot sign in
They are asked for a password
There is no password. The guest enters their email and we send them a link to sign in with.
The email never arrives
They check their spam folder, then check they typed the email they joined with. Search for them in Enrolled Guests to see which email that is.
The link in the email does not work
An old or used link takes them back to the sign-in page with their email filled in. They tap Sign In for a fresh email.
If that does not fix it
Guest not in Enrolled Guests? They are not a member yet, so send them the Enrolment link instead.
Email support at agent@stampede.ai with:
- The scheme name, and the guest's name and email.
- Whether they use Apple Wallet or Google Wallet.
- A screenshot of what the guest sees.
Good to know
- The guest must sign in with the email they joined with.
- The Wallet column in Enrolled Guests shows None if they never saved the card. It is hidden on a narrow screen.
- See digital wallet loyalty cards.
- Only Admin, Moderator, General Manager, Bookings Manager and Marketing can see Loyalty.
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