Add or correct a guest's points
Check the guest's points history against what their spend should earn, then add the missing points from their profile. Covers guests who are not members yet.
2 min read · Updated
In short: compare the guest's History with what their spend should earn, then click Add points on their profile for the difference.
Check their history
- Go to Loyalty › Enrolled Guests, then choose your scheme.
- Search for the guest by name or email and click their name.
- Under History, compare the points added with what their spend should earn, for example 1 point per £1. Points someone added by hand show here too.
Add the missing points
- On their profile, click Add points.
- Enter the difference in Points to add and click Add points.
The same steps work for a goodwill gesture.
- 01Check their History
- 02Work out the difference
- 03Add points
- 04Points issued
Check it worked
A new Points issued line appears in History.
If it does not work
The guest is not in Enrolled Guests
They are not a member yet, so there is no profile to add points to. Send them your Enrolment link from Loyalty › Link Builder. Once they join, add their points. To bring in several members with their balances, see import loyalty members.
The guest's email is wrong
Points belong to the profile they joined with. Email support with the scheme, the wrong email and the right one.
Something else
- No venue configured for this scheme: add a venue to the scheme with Edit scheme.
- If the guest stopped earning, they may have reached Points limit per customer. Check it in Edit scheme.
- If the guest has too many points, you cannot take points away here. Email support.
Email support at agent@stampede.ai with:
- The scheme name, and the guest's name and email.
- The points they have and expected, with visit dates and amounts.
Good to know
- Interaction History in the left menu lists points activity for every guest on the scheme.
- Only Admin, Moderator, General Manager, Bookings Manager and Marketing can see Loyalty.
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