Add or correct a guest's points

In short: compare the guest's History with what their spend should earn, then click Add points on their profile for the difference.

Check their history

1. Go to Loyalty › Enrolled Guests, then choose your scheme.
2. Search for the guest by name or email and click their name.
3. Under History, compare the points added with what their spend should earn, for example 1 point per £1.

Add the missing points

1. On their profile, click Add points.
2. Enter the difference in Points to add and click Add points.

Check it worked

A new Points issued line appears in History.

If it does not work

• No venue configured for this scheme: add a venue to the scheme with Edit scheme.
• If the guest stopped earning, they may have reached Points limit per customer. Check it in Edit scheme.
• If the guest has too many points, you cannot take points away here. Email support.

Email support at agent@stampede.ai with:

• The scheme name, and the guest's name and email.
• The points they have and expected, with visit dates and amounts.

Good to know

• Interaction History in the left menu lists points activity for every guest on the scheme.
• Only Admin, Moderator, General Manager, Bookings Manager and Marketing can see Loyalty.