Let guests save their loyalty card to Apple or Google Wallet

Preview or change it

1. Go to Loyalty › Overview, then choose your scheme.
2. Use the switch under Wallet preview to see the Apple and Google cards.
3. To restyle it, click Edit scheme, pick another Brand kit and click Update scheme.

Check it worked

Apple Wallet and Google Wallet on Overview count cards saved in the last 30 days.

A wallet link will not open

If a wallet link from an older email will not open, or says it has expired, the guest gets a fresh one from their rewards page:

1. Send them your Rewards link from Loyalty › Link Builder.
2. They tap Sign in, enter their Email and open the email we send.
3. They tap the QR code next to Points available, then Apple Pass or Google Pass.

Emails going to spam? They come from the scheme's Email sender in Edit scheme. Use an authenticated address on your own domain: see emails going to spam.

A card will not scan or sign in

Check the scheme is Live, then enter the code by hand. See scan a loyalty card or reward.

Email support at agent@stampede.ai with:

• The scheme name, and the guest's name and email.
• Their phone, and whether they use Apple Wallet or Google Wallet.
• A screenshot of what the guest sees.

Good to know

• The Wallet column in Enrolled Guests (hidden on a narrow screen) shows each guest's card.
• If the guest cannot sign in, see a guest cannot find their loyalty card.
• Only Admin, Moderator, General Manager, Bookings Manager and Marketing can see Loyalty.