Scan a loyalty card or reward

In short: go to Loyalty › Overview, choose your scheme, click Scan and scan the guest's QR code.

Scan and redeem

1. Go to Loyalty › Overview, then choose your scheme.
2. Click Scan.
3. Hold the QR code in the frame. If it will not read, type it into Enter code manually and click Check.
4. A loyalty card opens the guest's profile. Click each reward they want. Greyed-out rewards are ones they cannot afford.
5. Click Redeem for (it shows the points total).

A QR code from a reward email redeems that reward as soon as you scan it.

Check it worked

The reward appears in the guest's History. Click Scan another for the next guest.

If you see a message

• Reward already redeemed: that code has been used.
• Not enough points: see add or correct a guest's points.
• Redemption limit reached or Reward expired: the reward hit its Redemption limit or Valid to date.
• Reward not valid for this venue: it is not set up for this venue.
• Guest profile is not part of this loyalty scheme: the card may be from another scheme.

Email support at agent@stampede.ai with:

• The scheme name, and the guest's name and email.
• A screenshot of the message.

Good to know

• To scan vouchers and loyalty codes from any venue, see redeem vouchers and loyalty codes with Scanner.
• Only Admin, Moderator, General Manager, Bookings Manager and Marketing can see Loyalty.