Redeem vouchers and loyalty codes with Scanner
Use the Scanner to redeem a guest's voucher, check a loyalty card or redeem a gift card, and what to do when a code will not scan or is not found.
2 min read · Updated
In short: open Scanner, pick Voucher or Loyalty, and hold the guest's QR code inside the white frame. Gift card opens the gift card scanner.
Scan a voucher or loyalty code
- Go to Scanner in the left menu.
- Click Voucher or Loyalty, and allow the camera the first time.
- For loyalty with more than one scheme, check the right Loyalty scheme is chosen.
- Hold the guest's QR code inside the white frame.
- If it will not read, type the code into Enter code manually and click Check.
- 01Pick Voucher or Loyalty
- 02Hold the code in the white frame
- 03Voucher redeemed
- 04Scan another
Vouchers and reward codes are redeemed straight away, so only scan when the guest is using them. A loyalty card opens the guest's rewards instead. See scan a loyalty card or reward.
Redeem a gift card
- In Scanner, click Gift card. This opens Scan & validate card.
- Hold the card's QR code up to the camera. If the wrong camera opens, use Front camera: off uses the rear camera.
- If it will not read, type the code into Or enter the card code. The hyphens are added for you.
- Click Check, check the details, then click Redeem card.
Check it worked
You see Voucher redeemed, or Redeemed successfully for a gift card. Click Scan another for the next guest.
If the scan fails
The camera will not read it
Where your device allows, buttons on the picture switch camera or turn on the torch. If you see Camera could not start, close other apps using the camera and click Retry. Otherwise, type the code in.
A voucher or reward says Scan failed
Click Dismiss to try again.
- Reward already redeemed: the code has been used.
- Reward expired: the code is past its date.
- Reward not valid for this venue: it was issued for another venue.
A gift card says Card not found
The code matches no card. Check each character: the letter O and the number 0, and the letter I and the number 1, look alike. To look the card up, go to Gifting › Activations and search by name, email or code.
Card invalid means the card is not active, for example it has already been redeemed, or was refunded or deactivated. Its Status in Activations says which.
Still not working
If the page just reloads, or you see Gift card invalid after Redeem card:
Email support at agent@stampede.ai with:
- The code you scanned or typed.
- A screenshot of the message.
- The device and browser you used.
Good to know
- Every role can use Scanner, at any venue in your organisation. Only Admin sees Gifting in the menu.
- The camera pauses while a result is open, so a code cannot be redeemed twice by accident.
- The camera you pick is remembered on that device.
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