Redeem vouchers and loyalty codes with Scanner

In short: open Scanner, pick Voucher or Loyalty, and hold the guest's QR code inside the white frame. Gift card opens the gift card scanner.

Scan a voucher or loyalty code

1. Go to Scanner in the left menu.
2. Click Voucher or Loyalty, and allow the camera the first time.
3. For loyalty with more than one scheme, check the right Loyalty scheme is chosen.
4. Hold the guest's QR code inside the white frame.
5. If it will not read, type the code into Enter code manually and click Check.

Vouchers and reward codes are redeemed straight away, so only scan when the guest is using them. A loyalty card opens the guest's rewards instead. See scan a loyalty card or reward.

Gift card takes you to the gift card scanner, which asks you to confirm first. See sell and redeem gift cards.

Check it worked

You see Voucher redeemed. Click Scan another for the next guest.

If the scan fails

You see Scan failed with the reason. Click Dismiss to try again.

• Reward already redeemed: the code has been used.
• Reward expired: the code is past its date.
• Reward not valid for this venue: it was issued for another venue.

Email support at agent@stampede.ai with:

• The code you scanned.
• A screenshot of the message.

Good to know

• Every role can use Scanner, at any venue in your organisation.
• The camera pauses while a result is open, so a code cannot be redeemed twice by accident.