Sell and redeem gift cards

Before you start

Open the Gifting setup page (it is not in the left menu) and click Connect bank to connect a bank account through Stripe.

Create a gift card

1. Go to Gifting › Gift Cards and click Add card.
2. Enter a Card name, pick the Bank account and click Create.
3. Fill in the Card title, Description, Brand kit and Email description.
4. With more than one venue, to make the card work at one venue only, turn on Single venue and pick it in Valid in.
5. Under Preset amounts, click Add amount for each one, in pence (5000 is £50).
6. Click Publish.
7. To share it, click More options › Share gift card.

The QR code does not open on a phone

The QR code holds the card's code for your team to scan in Gifting › Scan. A phone's camera shows the code itself, not a web page, so this is expected. A card set to Single venue redeems only at the venue in Valid in.

Check a card is still valid

1. Go to Gifting › Activations.
2. Search the card code, or the guest's name or email. The list opens on Active, so change the status filter to see other cards.
3. Status shows Active, Redeemed, Unpaid, Refunded or Deactivated. No result means no card has that code.

Or type the code into Or enter the card code on Gifting › Scan and click Check.

Give a guest a replacement card

1. On Activations, click Add activation.
2. Pick the Gift Card, enter the guest's Email, First name, Last name and the Amount (GBP).
3. Click Create Activation.
4. Open the old card's Details and click Deactivate card, so it cannot be used as well.

Stop selling a card

There is no switch to take a card off sale. Remove its link from your website and social pages, and email us if you need more help.

Cards already sold are not affected: an Active card still scans and redeems until it is used, refunded or deactivated.

Email support at agent@stampede.ai with:

• The card name.
• Whether it should stop selling now or on a set date.

Check it worked

You see Redeemed successfully, and the card shows Redeemed in Activations.

Good to know

• A gift card is redeemed in one go, with no balance left to spend later.
• In Activations, a card's Details lets you Re-send it, Change owner, refund it or Deactivate card.
• Card shows as redeemed when it should not, or a guest has not received theirs? See gift card shows as redeemed and paid but not received.
• An upgrade notice instead of Gifting means gift cards are not part of your plan. Stampede gift cards are separate from Square gift cards.
• Only Admin can see Gifting.