A guest paid for a gift card but has not received it

The card is Active, but no email arrived

The gift card comes in its own email, with the QR code, separate from any payment receipt the guest gets.

1. Ask the guest to search their inbox, junk and spam for it.
2. To see what was sent and whether it bounced, look up their address in Email Audit.
3. In the card's Details, click Re-send. It emails the card to the guest again, with a copy to you.

The guest's email address is wrong

1. In the card's Details, click Change owner.
2. Enter the right Email, First name and Last name.
3. Click Save owner, then Re-send.

The card shows Unpaid

Unpaid means the payment has not been confirmed to Stampede yet. It normally clears within seconds of the guest paying.

If the guest has been charged and the card still shows Unpaid, do not sell them another card. We check the payment and get the card to them.

Email support at agent@stampede.ai with:

• The guest's email address.
• The amount they paid.
• The date and time they bought it.

Check it worked

The card shows Active in Activations, and the guest has the email with the QR code.

Good to know

• After paying, the guest also sees the card and its QR code on the page they land on, and can forward the email to whoever the gift is for.
• Re-send and Change owner only show on an Active card.
• To redeem the card in the venue, see sell and redeem gift cards.
• Only Admin can see Gifting.