How can we help?
20 articles
- A campaign went to the wrong list, sent old content, or reached guests twiceA sent email cannot be recalled. Find out what went wrong, stop anything still due to send, and check the audience and content next time.
- An audience is smaller than expectedAudience count looks low, blank or stuck? Only opted-in guests can get email or SMS, every condition must match, and counts need refreshing.
- Create Meta custom audiences from your guestsTurn a Stampede segment into a Meta custom audience, so your guest data powers your Meta ads.
- Glossary: the words Stampede usesPlain meanings for the words you meet in Stampede, such as cover, Seated, booking type, special date, audience and SnapGuard box.
- My email campaign has not sentCheck the message beside the send button, any approval step, the schedule and the campaign status to see why an email has not gone out.
- SMS is not sendingSMS not going out? Hover over the greyed-out send button for the reason, or open the report to see failed and undelivered texts.
- Connect Meta and sync lead ad formsConnect your Meta account, link your Facebook pages to venues and sync lead ad forms into Stampede.
- Build an audience to send toBuild a group of guests from conditions such as visits, tags, birthdays or email activity, preview who matches, then use it in campaigns.
- Build a form and share it on your websiteCreate a sign-up form, choose what it collects, embed it on your website or share its link, then see and download the submissions.
- Export your guest dataExport all your guests, or one audience, from Audiences. A download link is emailed to you when it is ready.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.