How can we help?
85 articles
- Turn off the Wi-Fi login pageSwitch the Stampede login page off a guest network when you pause, leave or change owner, on a SnapGuard box, UniFi or other Wi-Fi kit.
- Cancel or change your subscriptionRequest a cancellation from Billing, drop one venue or product instead, and what to switch off and export before a venue or account closes.
- What guest data Stampede stores, where, and for how longWhat your Wi-Fi login page collects, what else each login records, where guest data is kept, and how it gets deleted.
- Check and manage guest Wi-Fi paymentsSee who has paid for Wi-Fi, give a guest access by hand, extend their time or free up a device slot.
- Change your Wi-Fi password, network name or speed limitChange your SnapGuard Wi-Fi name, password or speed limits, and apply the change safely with a build.
- Why we recommend a SnapGuard box at every venueWhat a SnapGuard box does for your guest Wi-Fi, and why running the login page on your own controller works but is less reliable.
- Add, rename or remove a device on your network listAdd an access point or other device to your venue's device list, give it a clear name, place it on the map or remove it.
- Connect a UniFi controllerAdd your UniFi server with a local admin login, open its port to Stampede, map each site to its venue, and fix Login failed or Port blocked.
- Block or allow a website or IP addressAdd firewall rules to block or allow a website or IP address on your venue network, and remove rules you no longer need.
- Check your boxes on the Hardware pageSee every SnapGuard box in your organisation, which venue it serves and whether it is online, and swap or move a box.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.