How can we help?
100 articles
- For guests: you cannot get on a venue's Wi-FiVisiting a venue and stuck on its Wi-Fi login page? What each message means, what to try, and why the venue team is the one to ask.
- Guests cannot connect: the Wi-Fi login page does not loadGuests join your Wi-Fi but the login page never appears or shows an error. Restart in the right order, read the message, then send us the details.
- See IP addresses and guest connections on your own Wi-Fi kitFind the IP address each device has on your own router, and see guest connections when your kit only reports logins.
- Your first week with Guest Wi-FiAn ordered checklist for guest Wi-Fi: get your box online, set up and brand the login page, test it, then read who connected.
- No new guest sign-ups on your Wi-FiWhen capture goes quiet: check the box is online, then the guest network, then the report range.
- Guests see a security warning on the Wi-Fi login pageWhat to do when guests see 'connection isn't private', a certificate warning or 'network has security issues' when they join your Wi-Fi.
- Guests see Account needs attention on the Wi-FiThe Wi-Fi login page shows a billing message when your Stampede subscription has a payment problem. Check Billing and update your payment.
- Hotel room TVs and casting on guest Wi-FiWhy smart TVs and casting struggle on guest Wi-Fi, and how to give them their own network instead.
- Set up your guest Wi-Fi login pageChoose what guests fill in, the welcome message, sign-in options and where guests land once online, in Captive Portal Settings.
- What guest data your Wi-Fi collectsThe guest details you can ask for on the Wi-Fi login page, and how to set up the marketing opt-in.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.