How can we help?
13 articles
- Guests see Account needs attention on the Wi-FiThe Wi-Fi login page shows a billing message when your Stampede subscription has a payment problem. Check Billing and update your payment.
- Stampede says subscription required, or guests see a billing messageAn unpaid invoice locks Stampede and the Wi-Fi login page. Pay it from Billing, or tell support if you have already paid.
- Chase unpaid payment linksSet payment reminders and the deadline action, chase unpaid links, and find, resend or replace a payment link on a booking.
- A guest cannot pay a deposit or payment linkWhat to try when a payment link fails for a guest, shows unpaid after they paid, or charges twice.
- A guest paid for a gift card but has not received itFind the card in Activations. If it is Active, ask the guest to check junk, then re-send it. If it still shows Unpaid after they paid, email support.
- See gift card sales in Gifting reportsSee the value and number of gift cards that are active, redeemed, unpaid or refunded, for all cards and each card type.
- How cancellation and no-show charges workA cancellation charge holds the guest's card and only charges if they cancel late or let you down. You choose when to charge.
- Find, check and refund an orderSearch orders across your venues, see what each guest ordered and which till it went to, and refund all or part of an order.
- Check your plan, download invoices and pay a failed invoiceSee your plan on the Billing page, and use Manage account to download invoices and receipts or pay one that failed.
- Sell and redeem gift cardsCreate a gift card guests can buy online, then redeem it in the venue with the scanner or by typing in the code.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.