How can we help?
18 articles
- What guest data your Wi-Fi collectsThe guest details you can ask for on the Wi-Fi login page, and how to set up the marketing opt-in.
- What guest data Stampede stores, where, and for how longWhat your Wi-Fi login page collects, what else each login records, where guest data is kept, and how it gets deleted.
- Set up your guest Wi-Fi login pageChoose what guests fill in, the welcome message, sign-in options and where guests land once online, in Captive Portal Settings.
- No new guest sign-ups on your Wi-FiWhen capture goes quiet: check the box is online, then the guest network, then the report range.
- Export your guest dataExport all your guests, or one audience, from Audiences. A download link is emailed to you when it is ready.
- Build a form and share it on your websiteCreate a sign-up form, choose what it collects, embed it on your website or share its link, then see and download the submissions.
- Your first week with Guest Wi-FiAn ordered checklist for guest Wi-Fi: get your box online, set up and brand the login page, test it, then read who connected.
- Charge guests for Wi-FiSwitch a venue to paid Wi-Fi, connect Stripe or PayPal, create the plans guests buy, and fix a guest who paid but cannot get on.
- Turn off the Wi-Fi login pageSwitch the Stampede login page off a guest network when you pause, leave or change owner, on a SnapGuard box, UniFi or other Wi-Fi kit.
- Cancel or change your subscriptionRequest a cancellation from Billing, drop one venue or product instead, and what to switch off and export before a venue or account closes.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.