How can we help?
59 articles
- For guests: you cannot get on a venue's Wi-FiVisiting a venue and stuck on its Wi-Fi login page? What each message means, what to try, and why the venue team is the one to ask.
- Guests log in but cannot get onlineGuests fill in the login page but cannot browse, or it hangs after the form. Check your controller connection, and what to send support.
- Your first week with Guest Wi-FiAn ordered checklist for guest Wi-Fi: get your box online, set up and brand the login page, test it, then read who connected.
- Connect your own Wi-Fi hardwareUse the Hardware setup steps to connect your own router, access points or controller to your Stampede login page: portal URL, RADIUS and walled garden.
- Hotel room TVs and casting on guest Wi-FiWhy smart TVs and casting struggle on guest Wi-Fi, and how to give them their own network instead.
- Show offers to guests on the Wi-Fi loginCreate, edit and take down upsell cards with an offer, image and button that guests see when they connect to your Wi-Fi.
- Charge guests for Wi-FiSwitch a venue to paid Wi-Fi, connect Stripe or PayPal, create the plans guests buy, and fix a guest who paid but cannot get on.
- Check and manage guest Wi-Fi paymentsSee who has paid for Wi-Fi, give a guest access by hand, extend their time or free up a device slot.
- Change your Wi-Fi password, network name or speed limitChange your SnapGuard Wi-Fi name, password or speed limits, and apply the change safely with a build.
- Add, rename or remove a device on your network listAdd an access point or other device to your venue's device list, give it a clear name, place it on the map or remove it.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.