How can we help?
18 articles
- Turn off the Wi-Fi login pageSwitch the Stampede login page off a guest network when you pause, leave or change owner, on a SnapGuard box, UniFi or other Wi-Fi kit.
- Show offers to guests on the Wi-Fi loginCreate, edit and take down upsell cards with an offer, image and button that guests see when they connect to your Wi-Fi.
- Ask guests a survey question when they log inAdd yes or no survey cards to your Wi-Fi login and see how guests answered.
- What guest data Stampede stores, where, and for how longWhat your Wi-Fi login page collects, what else each login records, where guest data is kept, and how it gets deleted.
- Your first week with Guest Wi-FiAn ordered checklist for guest Wi-Fi: get your box online, set up and brand the login page, test it, then read who connected.
- Guests cannot connect: the Wi-Fi login page does not loadGuests join your Wi-Fi but the login page never appears or shows an error. Restart in the right order, read the message, then send us the details.
- Set up your guest Wi-Fi login pageChoose what guests fill in, the welcome message, sign-in options and where guests land once online, in Captive Portal Settings.
- Brand your Wi-Fi login pagePick a brand kit and set the colours, logo, background and fonts for your Wi-Fi login page, with a live preview.
- Connect your own Wi-Fi hardwareUse the Hardware setup steps to connect your own router, access points or controller to your Stampede login page: portal URL, RADIUS and walled garden.
- Check and manage guest Wi-Fi paymentsSee who has paid for Wi-Fi, give a guest access by hand, extend their time or free up a device slot.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.