How can we help?
22 articles
- Your booking page has a new layoutEvery venue now uses the same booking page. Old links still work, and you change its content and look in Landing Page.
- The booking page shows an old venue name, address or menuUpdate the venue name in Basic, the address and map pin in your venue Settings, the opt-in wording in Communications, and old menus in Ordering.
- Guests see no times, or a booking type is missing, on your booking pageGuests see no times, or say you are fully booked when you are not? Check booking type, hours, limits and blocks in this order.
- Move your bookings over from another booking systemWhat to set up before the switch, what our team brings across from your old system, and what stays behind.
- Close or change hours for a day, a private event or ChristmasClose the venue, or change or switch off a service, for one day or a date range.
- Connect Stripe to take deposits and chargesConnect Stripe for deposits, charges and full payment, switch to another Stripe account, and see when a Square venue does not need it.
- A guest cannot find their loyalty cardServe the guest from their profile now, then send them the rewards link so they can sign in and save their card again. Covers sign-in emails that never arrive.
- Let guests save their loyalty card to Apple or Google WalletGuests save their loyalty card to Apple Wallet or Google Wallet. Preview how it looks, see how many guests use it, and fix a wallet link that will not open.
- Check your boxes on the Hardware pageSee every SnapGuard box in your organisation, which venue it serves and whether it is online, and swap or move a box.
- The Wi-Fi login page shows the wrong venueWhen guests see another site's name on the login page, check which venue the box is assigned to, then send us the details.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.