How can we help?
47 articles
- Cancel or change your subscriptionWhere to request a cancellation or plan change, and what to export before an account closes.
- Take over the account when someone leavesGive the new person their own access, remove the leaver, and move the senders and billing contact over.
- Create Square discounts from StampedeCreate discounts that apply automatically on your Square devices, or plain discounts your team applies at the till.
- Get help from SupportStart a support conversation, pick it up later under Conversations, and watch short how-to films on the Support page.
- Email guests asking for a reviewSend guests an email asking for a review after they leave the Wi-Fi or their booking is complete, and set its wording and sender.
- Connect your own Wi-Fi hardwareUse the Hardware setup steps to connect your own access points or controller to your Stampede login page.
- SnapGuard IT setup: one trunk port on a managed networkFor the venue's IT company: one trunk port, guest VLAN 912, an open SSID and an outbound tunnel. The settings, firewall rules and fixes.
- Your first week with Guest Wi-FiAn ordered checklist for guest Wi-Fi: get your box online, set up and brand the login page, test it, then read who connected.
- A deposit did not come off the Square billThe deposit only moves onto the Square bill when the booking is marked Seated. How to push a missing one by hand.
- High bounce rate on a campaignWhat a normal bounce rate looks like, why Microsoft inboxes bounce in bulk, and how to handle a freshly imported list.
Topics
Bookings
74 articlesBooking types, tables, the day planner, events and enquiries.74 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
17 articlesYour team, signing in, your data, invoices and payments.17 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
30 articlesEmail campaigns, automations and audiences.30 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
31 articlesThe guest Wi-Fi portal and what it collects.31 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.