Email guests asking for a review

Set it up

1. Go to Reviews › Page Settings, then choose your venue.
2. Under Email content, write the Subject, Body text and Footer text.
3. Under Sending, turn on Auto-send on visit and set Delay email for.
4. To send from your own address, turn on Custom sender and pick the Sender.
5. Click Save.

When it goes out

The email waits for the Delay email for time after the Wi-Fi disconnect or the booking being marked Complete. You can pick anything from 5 minutes to 6 months.

A "how was your visit" email that guests get after leaving your Wi-Fi is this one. For a hotel, pick a delay that lands after check-out, such as 1 day.

The guest's name

There is no name placeholder to type into the email, so start with the standard wording. Send preview email asks for a Name as well as an Email, so you can see how it looks to a named guest.

Send guests to Tripadvisor

1. Turn on Tripadvisor Reviews.
2. Paste your Tripadvisor business page link into Tripadvisor URL.
3. Click Save.

Stampede cannot pull Tripadvisor reviews back in, so they do not show in Reviews. Read and reply to them on Tripadvisor.

Check it worked

Use More options › Send preview email to send one to yourself.

Guests are not getting it

• The switch at the top must read Online, not Offline.
• Auto-send on visit must be on and saved.
• The guest must have left an email address, and used your Wi-Fi or had their booking marked Complete.

Some emails bounce

Review emails are sent by Stampede, not by your hotel or booking system. A bounce usually means the guest gave a wrong or mistyped address, so nothing is broken. Look the address up in Email Audit: a Bounce event shows it was not delivered.

Email support at agent@stampede.ai with:

• Your venue name.
• The guest's email and visit date.
• A screenshot of your Sending settings.

Good to know

• No review page for the venue? Click Add Review Page at the bottom of the Reviews menu, or Create review page here.
• More checks for a missing email are in a guest did not get the review request email.
• Only Admin, Moderator, General Manager, Bookings Manager and Marketing can see Reviews.