Email guests asking for a review

In short: in Reviews › Page Settings, write the email and turn on Auto-send on visit for your venue.

It sends after a guest disconnects from your Wi-Fi, or after their booking is marked Complete.

Set it up

1. Go to Reviews › Page Settings, then choose your venue.
2. Under Email content, write the Subject, Body text and Footer text.
3. Under Sending, turn on Auto-send on visit and set Delay email for.
4. To send from your own address, turn on Custom sender and pick the Sender.
5. Click Save.

Check it worked

Use More options › Send preview email to send one to yourself.

Guests are not getting it

• The switch at the top must read Online, not Offline.
• Auto-send on visit must be on and saved.
• The guest must have left an email address, and used your Wi-Fi or had their booking marked Complete.

Email support at agent@stampede.ai with:

• Your venue name.
• The guest's email and visit date.
• A screenshot of your Sending settings.

Good to know

• No review page for the venue? Click Add Review Page at the bottom of the Reviews menu, or Create review page here.
• Only Admin, Moderator, General Manager, Bookings Manager and Marketing can see Reviews.