Google reviews have stopped coming in
New Google reviews are missing. Reconnect Google, confirm the account, link each location to a venue, then click Sync.
2 min read · Updated
In short: on Reviews › Google, reconnect Google if it asks, link each location to a venue, then click Sync.
Check the connection
- Go to Reviews › Google.
- Look at the Status of each account under Accounts.
- Click Sync to pull in the latest from Google.
Find your case
It says Reconnection required
Google access has expired or been revoked.
- Click Reconnect on the banner, or Reconnect Google at the top.
- Click Continue to Google.
- Sign in with the Google account that manages your Business Profile.
Your venue links are kept.
It says Confirmation required
Click Confirmation required and confirm this is the right Google account.
A location is not linked to a venue
Under Locations, pick the venue in Select a venue in the Review page column, then click Link. If it says No unlinked venues available, every venue is already linked.
One venue's Google page shows Linked location not found
The Google location linked to this venue could not be found. It may have been removed from your Google Business Profile. Click Manage all Google locations, check the location still exists on Google, then link it again.
A location shows Verification Warning
Google has not fully verified that listing, often due to an ownership conflict or a duplicate listing. This can stop replies posting. Click the badge for details, then contact Google Business Profile support from your Business Profile dashboard.
Check it worked
The account shows Confirmed, each location shows Linked to a venue, and new Google reviews appear in Reviews › Responses.
Email support at agent@stampede.ai with:
- Your venue name and the Google account email you used.
- A screenshot of the Google page.
- The date of a Google review that is missing.
Good to know
- On a wider screen, Last synced shows when each account last synced, or Not synced.
- Disconnecting an account removes every location linked to it, so reconnect instead.
- For first-time set-up, see connect your Google Business Profile.
- Only Admin, Moderator, General Manager, Bookings Manager and Marketing can see Reviews.
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A guest did not get the review request email
A guest never got your review request email. Check the page is Online, Auto-send on visit is on, the delay has passed and the email has text.An AI reply did not post, or posted the wrong thing
An AI review reply is missing or wrong. Check its status in Approval Queue, approve it, reconnect Google, or edit the posted reply.Connect your Google Business Profile
Sign in with the Google account that manages your Business Profile, confirm it, then link each Google location to its venue.Reply to reviews
Reply to Google reviews from Stampede so the reply posts publicly, or email guests who left a review through Stampede.