How can we help?
15 articles
- Stampede says subscription required, or guests see a billing messageAn unpaid invoice locks Stampede and the Wi-Fi login page. Pay it from Billing, or tell support if you have already paid.
- Guests see Account needs attention on the Wi-FiThe Wi-Fi login page shows a billing message when your Stampede subscription has a payment problem. Check Billing and update your payment.
- Guests cannot connect: the Wi-Fi login page does not loadGuests join your Wi-Fi but the login page never appears or shows an error. Restart in the right order, read the message, then send us the details.
- Guests see a security warning on the Wi-Fi login pageWhat to do when guests see 'connection isn't private', a certificate warning or 'network has security issues' when they join your Wi-Fi.
- Read your loyalty scheme reportsSee members, points, wallet downloads, engagement and reward redemptions for one scheme or all of them, over any dates.
- Let members swap points for a Square gift cardTurn on gift card rewards in your scheme so members can turn points into a Square gift card, then see every card issued.
- Google reviews have stopped coming inNew Google reviews are missing. Reconnect Google, confirm the account, link each location to a venue, then click Sync.
- Import loyalty members from another systemUpload a CSV of members and their points, check it, choose whether to email them, then start the import and track each row.
- Your first week with LoyaltyAn ordered checklist for launching a loyalty scheme: connect Square, create the scheme, points and rewards, share it, then scan.
- Add or correct a guest's pointsCheck the guest's points history against what their spend should earn, then add the missing points from their profile. Covers guests who are not members yet.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.