Loyalty
Read your loyalty scheme reports
See members, points, wallet downloads, engagement and reward redemptions for one scheme or all of them, over any dates.
1 min read · Updated
In short: go to Loyalty › Reports, choose a scheme or All schemes, and pick your dates.
Open the report
- Go to Loyalty › Reports.
- Choose a scheme, or leave it on All schemes.
- Pick your dates. It starts on last month.
On a phone, tap the button showing the dates to choose both the scheme and the dates.
What the terms mean
- Outstanding liability: points not yet redeemed.
- Engagement: At risk is 30 to 60 days since last activity, Dormant 60 to 90 days, and Churned over 90 days.
- Top earners, Top rewards and the sections lower down show only when there is data.
Check it worked
The line under the title shows the scheme and dates you picked.
Good to know
- For loyalty figures alongside revenue and bookings, see the Loyalty section of Reports.
- Only Admin, Moderator, General Manager, Bookings Manager and Marketing can see Loyalty.
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