Loyalty
Compare loyalty across your venues in Reports
Compare points earned, active members and new enrolments venue by venue, alongside your other services, in the Reports area.
1 min read · Updated
In short: go to Reports › Loyalty to compare points, members and enrolments venue by venue.
Read the report
- Go to Reports › Loyalty.
- Read Points earned, Active members and New enrolments. Of which imported shows members from a bulk import.
- Compare venues under Venue against venue.
Check it worked
Change the dates or venues at the top. The figures change with them.
Good to know
- Venue against venue leaves out schemes covering several venues, though they count in the totals.
- For one scheme, see read your loyalty scheme reports, under Loyalty › Reports.
- Without Square, Reports shows only Interactions, plus Review detail for roles that can see Reviews.
- Only Admin, Moderator, Reports and Marketing can see Reports.
Related searches
Related articles
Gift card shows as redeemed
A gift card or voucher says it has already been redeemed when the guest has not used it. What to check and what to send support.Add or correct a guest's points
Check the guest's points history against what their spend should earn, then add the missing points from their profile.A guest's points did not go on after their visit
Find out why a visit earned no loyalty points, fix the cause in Edit scheme, then add the missing points by hand.A guest cannot find their loyalty card
Serve the guest from their profile now, then send them the rewards link so they can sign in and save their card again.