How can we help?
21 articles
- Why we recommend a SnapGuard box at every venueWhat a SnapGuard box does for your guest Wi-Fi, and why running the login page on your own controller works but is less reliable.
- Connect your own Wi-Fi hardwareUse the Hardware setup steps to connect your own router, access points or controller to your Stampede login page: portal URL, RADIUS and walled garden.
- SnapGuard vendor playbooks: the four settings in your controllerThe four SnapGuard settings in your controller's own menus: UniFi, DrayTek, Fortinet, Meraki, Omada, Aruba, Ruckus, Mist, Netgear, Zyxel, MikroTik, Cisco/HP.
- Connect a UniFi controllerAdd your UniFi server with a local admin login, open its port to Stampede, map each site to its venue, and fix Login failed or Port blocked.
- Set up a new SnapGuard boxPlug in a new SnapGuard box, confirm it with its password, link it to your venue, and what to check if it will not come online.
- Guests log in but cannot get onlineGuests fill in the login page but cannot browse, or it hangs after the form. Check your controller connection, and what to send support.
- Hotel room TVs and casting on guest Wi-FiWhy smart TVs and casting struggle on guest Wi-Fi, and how to give them their own network instead.
- Turn off the Wi-Fi login pageSwitch the Stampede login page off a guest network when you pause, leave or change owner, on a SnapGuard box, UniFi or other Wi-Fi kit.
- Your first week with Guest Wi-FiAn ordered checklist for guest Wi-Fi: get your box online, set up and brand the login page, test it, then read who connected.
- Add a new venueCreate a venue yourself while setting up a new SnapGuard box, or email support to add one. Then add guest Wi-Fi and give your team access.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.