How can we help?
14 articles
- Move your bookings over from another booking systemWhat to set up before the switch, what our team brings across from your old system, and what stays behind.
- Set up confirmation and reminder emailsChoose the sender and reminders in Communications, add your own note in Email Templates, resend a confirmation, and stop reminders after a cancellation.
- Email guests asking for a reviewEmail guests for a review after they leave the Wi-Fi or their booking is complete. Set the wording, sender and timing, and send guests to Tripadvisor too.
- What guest data Stampede stores, where, and for how longWhat your Wi-Fi login page collects, what else each login records, where guest data is kept, and how it gets deleted.
- A guest says they booked, but there is no bookingFind out whether the booking was ever made: check how far the guest got, then search Customers, the Day Planner and Charges.
- Find and connect apps in the MarketplaceBrowse the apps you can connect to Stampede, filter them by category and open each one to set it up.
- Import loyalty members from another systemUpload a CSV of members and their points, check it, choose whether to email them, then start the import and track each row.
- Use the booking panel: tables, emails, cancel and SquareOpen a booking to add notes, move tables, resend emails, cancel with a charge or move a Square bill.
- Booking statuses, and why Seated matters with SquareStatuses track a table from booked to complete. Marking Seated moves a deposit onto the Square bill, and Complete frees the table.
- Why you get Mission Control emails, and how to stop themMission Control emails are health alerts about your venue Wi-Fi kit. Check your Wi-Fi, then switch them off for yourself if you do not need them.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.