How can we help?
60 articles
- Take over the account when someone leavesGive the new person their own access, remove the leaver, and move the senders and billing contact over.
- Add a team member and choose which venues they seeInvite a team member with their own login, set their role and venues, and track the invite.
- What each team role can see and doAdmin, Moderator, General Manager, Bookings Manager, FOH, Marketing, Reports and IT: which parts of Stampede each role can open.
- Why a service got overbooked, and how to stop itOverbooking happens when staff save past a warning. Turn off Allow staff override, set cover limits and add a table buffer.
- Change your Wi-Fi password, network name or speed limitChange your SnapGuard Wi-Fi name, password or speed limits, and apply the change safely with a build.
- Accept an invitation to join an organisationAccept or decline an invitation to join another organisation in Stampede, and find it in your list afterwards.
- Add a new venueCreate a venue yourself while setting up a new SnapGuard box, or email support to add one. Then give your team access.
- Set standard UTM values with the UTM PlannerSave standard UTM source, medium and campaign values, so every tracked link your team makes uses the same names.
- See how fast you reply and how many enquiries you winSee how fast your team replies to guest messages, and how many enquiries become confirmed bookings.
- A report is empty or will not loadCheck your dates, venues and Square connection, then try a shorter date range or fewer venues.
Topics
Bookings
74 articlesBooking types, tables, the day planner, events and enquiries.74 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
17 articlesYour team, signing in, your data, invoices and payments.17 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
30 articlesEmail campaigns, automations and audiences.30 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
31 articlesThe guest Wi-Fi portal and what it collects.31 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.