Bookings
See how fast you reply and how many enquiries you win
See how fast your team replies to guest messages, and how many enquiries become confirmed bookings.
1 min read · Updated
In short: open Reports › Inbox for reply speed, or Reports › Enquiries for how many enquiries become bookings.
ReportsInbox
Reports
Inbox
Inbox
Menu
Reports
Inbox
Inbox
- Go to Reports › Inbox.
- Read Median reply, and 90th percentile for your slowest replies.
- Compare venues under Venue against venue.
Reports: Median replyA drawing of a report with its totals and a chart over time, with Median reply marked.
Reports
Median reply
Reports
Median reply
Enquiries
- Go to Reports › Enquiries.
- Read Converted (enquiries that became a confirmed booking) and Time to convert.
Check it worked
Change the dates or venues at the top. The figures change with them.
Good to know
- Enquiry forms are left out of Messages in, replies out, and counted as Enquiry forms under The quiet numbers.
- Without Square, Reports shows only Interactions, plus Review detail for roles that can see Reviews.
- Only Admin, Moderator, Reports and Marketing can see Reports.
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