How can we help?
62 articles
- Take a phone or in-person bookingCreate a booking from the Day Planner, with tables, guest details, a payment link, a lock and a confirmation email.
- Try Voice AI, the AI receptionist for your phone lineWhat Voice AI does for your venue's phone line, how to try a demo call and how to ask for it.
- Change a guest's details on a booking, or move it to another tableEdit the name, email, phone, time or party size from the booking, and move it by changing its Tables.
- Take enquiries for large parties and private hireTurn on the enquiry form for large parties, private hire and events, then reply and take deposits from the Enquiries Inbox.
- Your first week with BookingsAn ordered checklist for going live with Bookings: payments, tables, settings, emails, your booking page, then service.
- Set up pre-orders for bookingsBuild the menu in Ordering, turn on Pre-ordering, then attach it to your venue or booking types so guests can pre-order.
- For guests: change or cancel your own bookingFor guests: change the date, time or party size of your booking, or cancel it, from the link in your confirmation email.
- Day Planner settings: staff names, overrides and Square paymentsDecide whether staff must say who they are, whether they can break online rules, and how Square payments end a booking.
- Add a Book button to your website, Instagram and GooglePut a tracked booking link on your website and Instagram with Link Builder, and take bookings on Google.
- Run service from the Day PlannerMake and amend bookings, move tables, take payments, seat guests and follow the day's covers from one screen.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.