How can we help?
54 articles
- Getting started: your first things to set upA checklist for a new Stampede account: secure your login, invite your team, connect tills and payments, and set up bookings.
- Add a new venueCreate a venue yourself while setting up a new SnapGuard box, or email support to add one. Then give your team access.
- Set up a new SnapGuard boxPlug in a new SnapGuard box, confirm it with the password on its back and link it to your venue.
- Google reviews have stopped coming inNew Google reviews are missing. Reconnect Google, confirm the account, link each location to a venue, then click Sync.
- Products, prices or customers are not syncing from SquareA Square change is missing in Stampede? Run Sync from Square on Products, then check the item is stocked at that venue in Square.
- Build an audience to send toBuild a group of guests from conditions such as visits, tags, birthdays or email activity, preview who matches, then use it in campaigns.
- Accept an invitation to join an organisationAccept or decline an invitation to join another organisation in Stampede, and find it in your list afterwards.
- Connect KlaviyoLink your Klaviyo account and choose which venues send their new customers to Klaviyo as profiles.
- Connect Meta and sync lead ad formsConnect your Meta account, link your Facebook pages to venues and sync lead ad forms into Stampede.
- Take a phone or in-person bookingCreate a booking from the Day Planner, with tables, guest details, a payment link, a lock and a confirmation email.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.