How can we help?
12 articles
- The Wi-Fi login page shows the wrong venueWhen guests see another site's name on the login page, check which venue the box is assigned to, then send us the details.
- No new guest sign-ups on your Wi-FiWhen capture goes quiet: check the box is online, then the guest network, then the report range.
- Glossary: the words Stampede usesPlain meanings for the words you meet in Stampede, such as cover, Seated, booking type, special date, audience and SnapGuard box.
- Connect a UniFi controllerAdd your UniFi server to Stampede and map each UniFi site to the venue it serves, so guests get your login page.
- Manage Wi-Fi across several venuesHow venue choice works in the Wi-Fi menu, what is shared across venues and what you set up for each one.
- Move between your venues and organisationsSwitch between venues or see all of them at once, and move between organisations if you belong to more than one.
- Change your Wi-Fi name (SSID)Need a new Wi-Fi name (SSID), or is it spelled wrong? Change it yourself on a SnapGuard box, or ask support.
- Set up a brand kitCreate a logo, colours and fonts once for booking pages, emails, reviews and gift cards, then pick a kit per venue.
- Accept an invitation to join an organisationAccept or decline an invitation to join another organisation in Stampede, and find it in your list afterwards.
- Check whether your venue Wi-Fi is onlineWhat Online, Offline and the System Health alerts mean on your venue Wi-Fi page, and how to check every venue at once.
Topics
Bookings
74 articlesBooking types, tables, the day planner, events and enquiries.74 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
17 articlesYour team, signing in, your data, invoices and payments.17 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
30 articlesEmail campaigns, automations and audiences.30 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
31 articlesThe guest Wi-Fi portal and what it collects.31 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.