How can we help?
40 articles
- Your marketing contact allowance, and how to add moreEach venue includes 20,000 marketing contacts as standard, with no maximum. See how many you use and add more under Billing.
- Check your plan, download invoices and pay a failed invoiceSee your plan on the Billing page, and use Manage account to download invoices and receipts or pay one that failed.
- Change your Wi-Fi password, network name or speed limitChange your SnapGuard Wi-Fi name, password or speed limits, and apply the change safely with a build.
- SMS credits and top-upsSMS credits are bought separately and do not renew. Where your balance lives, how to buy more, and how groups move credits between organisations.
- Stampede says subscription required, or guests see a billing messageAn unpaid invoice locks Stampede and the Wi-Fi login page. Pay it from Billing, or tell support if you have already paid.
- Change your Wi-Fi name (SSID)Need a new Wi-Fi name (SSID), or is it spelled wrong? Change it yourself on a SnapGuard box, or ask support.
- Send an SMS campaignSet up an SMS sender name, write a message of up to 130 characters, choose an audience, then send it now or schedule it.
- Use the SnapGuard console only when support asksWhat the SnapGuard Console is, why commands there can take your Wi-Fi offline, and when to use it.
- A guest asks you to delete or export their dataOpt a guest out of email or SMS yourself. To delete or export a guest, or delete a whole list of guests, email support.
- Get help from SupportStart a support conversation, pick it up later under Conversations, and who to contact now there are no named account managers.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.