How can we help?
11 articles
- The email editor will not load, save or keeps an old versionLost changes, a builder stuck loading or a save that fails: how saving works, how to get an earlier version back, and what to send support.
- A campaign went to the wrong list, sent old content, or reached guests twiceA sent email cannot be recalled. Find out what went wrong, stop anything still due to send, and check the audience and content next time.
- A page will not load or save: what to try and what to send usA blank page, an error or a change that will not stick? Reload, sign in again or try another browser, then send us the build info.
- Send your first email campaignCreate an email campaign, design it, send yourself a test, choose your audience, then send it now or schedule it for later.
- My email campaign has not sentCheck the message beside the send button, any approval step, the schedule and the campaign status to see why an email has not gone out.
- An audience is smaller than expectedAudience count looks low, blank or stuck? Only opted-in guests can get email or SMS, every condition must match, and counts need refreshing.
- Set up an automated workflowBuild a workflow that sends emails automatically when a guest does something, then switch it on and follow each guest's run.
- SMS is not sendingSMS not going out? Hover over the greyed-out send button for the reason, or open the report to see failed and undelivered texts.
- Reply to guests in the InboxReply by email or text, add notes, clear Awaiting your reply, see if your email arrived, and close conversations.
- Create and edit email templatesSave reusable email designs as templates, add images, links and fonts in the builder, and make your email look right on phones and in Outlook.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.